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Frequently Asked Questions

Home > Frequently Asked Questions

Q: Why use Go Holiday Lets ?

Go Holiday Lets is a classified advertising website. We advertise holiday homes for short term rental all over the world. The adverts on the site are created and managed by individual advertisers, just like other 3rd party sites such as ebay or Auto Trader.

Our advertisers are either private holiday home owners, property managers or lettings agents. All enquiries you make via this website are sent directly to the property owner, manager or agent and your booking is direct with them and not with Go Holiday Lets.

As you are transacting with a third party we advise you to take due care and diligence when paying for your accommodation and to make sure all your questions are answered before you make payment - just as you would if you were buying a product via ebay.

Q: How to 'buy safe' when booking accommodation direct

Adverts on our website are provided and maintained by Owners and Property Managers. We do not own, manage or inspect any of the properties listed and cannot verify any of the advert details. goholidaylets.com makes no warranties or representations as to the accuracy, completeness, legality, performance or suitability of the adverts. We accept no liability arising from reliance upon this information made by any user of the site. We advise you to conduct your own research and to familiarise yourself with our terms and conditions and FAQs.

• Speak to the advertiser on the phone. A phone call can often be a lot more reassuring than relying on contact via email and the majority of our advertisers will have a contact number on the advert. If they do not then feel free to email them requesting a contact number so that you may speak to them.

• Ask for testimonials and references. Ask the owner for a list of testimonials from past guests and their contact email addresses so that you can talk to their customers.

• Make sure you have full contact details for an owner including their address and a land line number.

• Ask for a Booking Contract. Advertisers should send you a booking contract setting out all the terms and conditions of the holiday letting, including payment terms, legal/insurance obligations and cancellation terms. If they do not have a contract, tell them to contact us for help in creating one.

• Request additional information from the advertiser when you speak to them. These can be questions such as restaurant recommendations, attractions in and around the locality, the best places to partake in leisure activities and even additional photos of the property they could send you. This is information that the genuine property owner or advertising agent would have and should be happy to share with you.

• Consider the payment options presented to you by the advertiser.

o Credit cards may offer the highest level of protection to you under the Consumer Credit Act, Section 75, although cases are handled on an individual basis by banks.

o Visa debit cards may offer some protection through the chargeback scheme, but again this varies from bank to bank and is assessed on an individual basis.

o If the advertiser cannot accept card payments, ask if you can pay them by card via PayPal (they will need a Premium PayPal account to do this). In this situation chargebacks can be raised with PayPal (check their terms and conditions for more information) and with your card provider.

o Some advertisers may alternatively request payment by cheque or bank transfer, which afford very little consumer protection.

o Never pay for accommodation by untraceable methods of payment such as using a wire transfer company e.g. Western Union and MoneyGram.

o Be sure that you are paying the advertiser directly or an established agent. If they ask for money to be paid to a third party or to a bank account in an obscure country, be wary.

• Most advertisers request a deposit of up to 25% at the time of booking, and the remaining balance and security deposit up to 8 weeks before the start of the letting. If payment is requested up front, question whether you feel comfortable with this.

• If you experience any unusual behaviour or requests from an advertiser let us know at support@goholidaylets.com and we will investigate further. If you are suspicious and decide not to book the property it is important that you alert us as soon as possible with your reasons for this.

• If you experience any unusual behaviour or requests from an advertiser let us know at support@goholidaylets.com and we will investigate further. If you are suspicious and decide not to book the property it is important that you alert us as soon as possible with your reasons for this.

Q: How can I tell if a property is available?

Most adverts have an Availability Calendar. To view the calendar, click on 'Availability' at the top of the advert page or scroll down to see a snapshot of the calendar. Any dates marked in green are available, those in red are booked and those in grey are unknown. It is a good idea to check the calendar before contacting the advertiser if your dates are limited and you didn't specify dates in your original search. It also helps the advertiser if you include your dates when you send your enquiry.

Q: I've got some questions about the property - who do I ask?

Fill in the contact form at the bottom of the advert page and ask the advertiser directly. Give your email address and a phone number if possible so they can get back to you promptly. Most advertisers also display a phone number in the 'Contact details'box at the bottom of the page. It's a good idea to chat to them in person so don't hesitate to give them a call - make sure you note any time differences though as an American may not wish to hear from you at 3am their time!

Q: What about getting there?

Speak to the advertiser as they are usually best placed to give you all the travel advice you need - from low cost airfares to driving directions.

Bookings and Payments

Q: How do I make a booking?

The great thing about our site is that you book the homes directly with the advertiser.
When you see a property you are interested in - you can email the advertiser directly. Fill in the contact form at the bottom of the advert and wherever possible give details about your preferred dates, group size and special requirements, and alternative contact phone number or e-mail. From then on you can correspond directly with them. We do not intervene in the booking procedure. It's a personal and flexible way of finding the best property for your holiday!

Q: Who do I pay?

Once you have agreed dates, prices and answered all your questions you confirm the booking with the advertiser.

The standard procedure is for the owner to send a booking contract with the agreed dates and price for you to sign and return along with a deposit. Booking details vary from owner to owner, but most will ask for this booking deposit to confirm the booking with the balance of payment to follow closer to the holiday. You may also be asked for a refundable security deposit to cover any breakages or damages.

Go Holiday Lets doesnot intervene in the payment or booking procedures. Once you are in touch with an advertiser you should agree the booking and rental conditions between you.

Q: I haven't heard back from the advertiser - what should I do?

If an advertiser has not replied to your email within three to five days then look for a phone number in the 'Contact details' box on their advert page and try calling them. It is also worth checking that the email address which you supplied to them was correct and send a second message if it was not. It is also worth checking the junk folder of your email too - just in case something has got caught in there. If you still get no response, we would then suggest looking for other properties on the site.

Q: Why am I being asked for a security deposit?

We encourage all advertisers to ask for a security deposit with every booking as this is the simplest way to cover unexpected costs that they may incur as a result of your stay. If you lose keys, or if you accidentally break a lamp or garden chair, the easy solution is for the owner to use the security deposit to cover this expense and refund the rest of the security deposit to you as appropriate. Details of the security deposit (payment, conditions and refund) should be laid out in the booking contract.

You should expect to be asked for a booking deposit (to secure your booking), a security deposit (as above) and a final payment (usually about 8 weeks prior to the holiday starting).

Q: Can I cancel my holiday booking through you?

No. If for any reason you need to cancel your holiday, please contact the advertiser directly. As this is the person with whom you made the booking. Go Holiday Lets does not take part in the booking process, the cancellation has to be negotiated between you and the advertiser. When making your booking you should insist on a booking contract that specifies what will happen in the case of a cancellation.

Holiday queries and complaints


Q: I'm about to go on holiday, do I get keys and directions from you?

No. The booking is made directly with the advertiser, all arrangements for directions and key exchange are handled directly between you and the property owner/manager. Contact them directly by phone or email to clarify arrangements if they are clear.

Q: I booked a holiday home, but now I can't see it on your site - where has it gone?

As an advertising service we remove adverts from the site for a number of reasons. Most often this will be at the advertiser's request because the property is fully booked, or because they have decided that they will not rent it out beyond the present season. We may also remove adverts whilst we await an overdue subscription payment for the advertising. If you cannot find the property you have booked on the site, do feel free to contact us and we should be able to reassure you as to why the advert has been removed.

Q: There is a problem with our accommodation - who do I contact?

If you arrive at a property and have a problem, please contact the owner/manager immediately. Some owners give the number for their local contact or a property manager for their guests to call in case of problems. Advise an owner of any problems you have as soon as you can to enable them to resolve the issue for you.

Q: How can I give feedback about a property?

If you have positive feedback regarding your stay at a property displayed on our website, please feel free to pass this directly on to the advertiser. Each advert has a guestbook section that allows advertisers to add guests' testimonials to our website.

If you experience a problem with the property or your holiday experience failed to meet your expectations, contact the advertiser immediately. The sooner you raise your concerns the sooner they can be resolved. Do not leave it until you get home unless you absolutely cannot contact the advertiser. We would advise you to refer to your booking contract which should outline all the terms and conditions of the booking.

As an advertising website that does not take part in the booking process Go Holiday Lets cannot get involved in matters that occurred during your stay. We ask advertisers and holidaymakers to correspond directly with each other in order to come to a resolution.